Right of Withdrawal
Your purchases in our online store, like all remote purchases sent by telephone or correspondence, since they take place outside of business premises, are subject to Legislative Decree n. 185 of 22/05/1999 which provides for the possibility for the purchaser to exercise the right of withdrawal. The right of withdrawal applies to final consumers private persons acting for purposes that can be considered unrelated to their business (those who purchase for non-professional purposes, or without VAT). It does not apply to professional consumers (those who purchase for professional purposes, or with a VAT number). The right of withdrawal applies to all products not used and in its original packaging. It does not apply in the case of supply of custom made goods or personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The will to withdraw, according to the law, must be communicated by registered letter a / r within 10 days of purchase. Wanting to offer a faster service SUPREME TECHNOLOGY accepts communications of withdrawal also sent via e-mail to info@supremetechnology.eu. Contact us anyway to get an RMA number (return authorized merchandise) necessary for the return. Send the products to be returned in their original packaging, writing the RMA number on the package, our address is SUPREME TECHNOLOGY Via S. Antonio 1 - 35042 Este (PADOVA) - Italy. Attach a copy of the invoice and your communication indicating the products and the returned quantities, the bank details on which to obtain the wire transfer (IBAN must be in the name of the invoice holder). If the procedure indicated above is carried out correctly, SUPREME TECHNOLOGY will provide as soon as possible (maximum 30 working days from receipt of the goods) to credit the Customer with the amount paid on the invoice, excluding shipping costs (art. 5, paragraph 6, Legislative Decree No. 185 of 22/05/1999), in the case of shipments from foreign countries not belonging to the EU, any customs duties due for the return will be considered to be shouldered by the consumer.
Attention: return shipments without a copy of the communication of the intention to exercise the right of withdrawal, or in any case without a copy of the invoice or the RMA number on the package will not be accepted. We will not accept cash on delivery or in any case at our expense.